Return & Refund Policy

At The Real Leather Store, every jacket is handmade to order by skilled artisans. Because each piece is created exclusively for you. our policy is designed to protect the integrity of our craftsmanship while ensuring fairness to our customers.

Policy Overview:

Returns must be requested within 14 days of delivery. Approved defective returns are shipped back by mail using our prepaid label; refunds are processed within 5–10 business days after receipt/inspection.

If your item arrives damaged, defective or not as described, contact us within 14 days of delivery. The customer is responsible for all shipping costs associated with the return, except in cases of damaged items.

We do not accept returns or exchanges for change of mind, colour preference, or size preference. Please review our sizing guide before ordering.
Custom made jackets are not eligible for cancellation, return or exchange except in the case of damage, defect or not as described (covered as above).

Return Conditions (for eligible returns)

• Items must be unused, unworn and in original condition with all tags and packaging.

• If an eligible item is returned used, missing parts or not in resalable condition, a documented refurbishment/restocking fee up to 30% may apply.

• Restocking fees never apply to damaged/defective returns or our shipping errors.

How to Start a Return

Email support@realleatherstore.com within the applicable window. We’ll issue an RMA and instructions. Unauthorized returns may be refused.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the return (or after defect confirmation for no return resolutions).

Final Note

By ordering from The Real Leather Store, you acknowledge and agree to this policy. Your purchase supports true craftsmanship and ensures we can continue delivering jackets made with care, precision and pride.

Contact Us

If you have any questions about our privacy practices or need further information, feel free to contact us at:

• Email: support@realleatherstore.com

• Phone: +1 ‪‪(657) 999-4760